Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, spreadsheets, and presentations online, in OneDrive. Steps to Fix Outlook 2011 For Mac Keeps Asking Password of Office 365 Account. If the Keychain Access program is corrupted, then whenever the Outlook user is trying to connect with O365 on Mac platform, the password problem arises. As a result, Outlook 2016 for Mac keeps asking for password of Office 365 account.
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Symptoms
In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.
Cause
This issue occurs because of the presence of duplicate tokens in the keychain.
Resolution
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
Workaround
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
Note
These steps affect all Office applications that use modern authentication.
Learning has never been so easy!
So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials... Just super annoying and unnecessary.
Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).
6 Steps totalStep 1: Open the KeychainOutlook Mac App Password
Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.
Step 2: Clear old items relating to Exchange/MS login in the keychain![]()
According to a Microsoft Representative, the best option here is:
Make sure you quit Outlook and other Office apps.
Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)
Search 'Office' and delete everything
Search 'ADAL' and delete everything Step 3: Open Outlook & Login
Yea, I know, we're trying to fix this - but you have to log in this ONE more time...
Step 4: Open Outlook Preferences from the menu
Click Outlook -> Preferences in the menu bar
Step 5: Open Accounts
Open the Accounts Section...
Step 6: Finally... Add your password
Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.
NOW - when you restart Outlook you SHOULD NOT have to login!
While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!
References
5 CommentsOutlook 2016 Mac App Password Office 365 Mail
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December 2020
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